Refund policy

At Nova Gear,we want you to love your purchase. If you’re not completely satisfied, we’re here to help make it right.

Please read our return and exchange policy below to see how we can assist you.

      1. Return & Exchange Window

 We accept returns and exchanges within 10 days of your delivery date.

 Items must be sent back or postmarked within this 10 day window to be eligible for a refund or replacement.

      2. Eligibility Criteria

To be eligible for a return or exchange, your item must meet the following conditions:

 Unused & Unworn: The item must be in the same condition that you received it.

 Original Packaging: It must be in its original packaging, including all tags, labels, and protective seals intact.

 Proof of Purchase: A receipt, order number, or proof of purchase is required.

      3. How to Start a Return or Exchange

We’ve made the process simple! Just follow these steps:

1. Submit a Request: Contact our support team at [Your Support Email] with your order number and the reason for your return or exchange. (Alternatively: Go to our self-service portal at [Insert Link if using a Shopify return app like Loop or Returnly]).

2. Prepare Your Package: Pack the item securely in its original packaging.

4. Exchanges & Replacements

If you need a different size, color, or a replacement for a damaged item:

 For regular exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 For damaged or defective items: If your item arrived damaged or defective, please contact us immediately at [Your Support Email] with a photo of the damage. We will process a free replacement or a full refund right away.

      5. Refunds

Once we receive and inspect your return, we will send you an email notifying you that we have received your item and whether your refund is approved.

 Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

 Processing Time: Refunds typically take 5-10 business days to reflect in your account, depending on your bank or card issuer.